Refund policy

Returns & refunds

We want you to be happy with your find. Here's how returns work.

Something wrong with your order?

If an item arrives damaged, faulty, or isn't what you ordered, email us at helpnothing@normalhere.com within 30 days of delivery. Include your order number and a photo of the problem. We'll send a replacement or give you a full refund. You don't need to send the item back.

Changed your mind?

You can ask to return an item within 14 days of delivery. It needs to be unused and in its original packaging. Email helpnothing@normalhere.com with your order number and the item you'd like to return, and we'll reply with what to do next. If we ask for the item back, return shipping is paid by you, and we refund the item once it arrives. For some lower-priced items we may refund you without needing the item back.

For larger items, ask us before the 14 days are up and we'll look at what we can do.

Items we can't take back for change of mind

For hygiene reasons, personal-care items (such as trimmers, toothbrushes, and skincare tools) can't be returned once opened, unless they arrived damaged or faulty.

Refunds

Approved refunds go back to your original payment method. Shipping costs are refunded only when the problem was on our side (damaged, faulty or wrong item). Your bank or card provider decides how long the refund takes to show.

Questions?

Email helpnothing@normalhere.com or use our contact page.